Student Experience

Journey Mentor

Bengaluru, Karnataka   |   Full Time

Guide and inspire Oh. students as a journey mentor. Understand consumer behaviour and help students define a roadmap.

About Us 

If you think back to your school or college days, the best memories you have are those with your friends! Your first day in college, your best friend, your dorms, hanging in the corridors, your school canteen, all nighters before exams & chilling for weeks after exams - our school lives are filled with so many awesome interactions, experiences & memories. In each of them you’re with a friend, never alone! Humans always have, and will always continue to learn from one another. We, at Openhouse, are a social learning platform that allows students to learn the way we learn best - socially. 

Founded by Stanford grads, we are a nimble startup headquartered in Bangalore. We are currently building a team of passionate & talented folks from around the world. Collectively we’ve learnt & worked at awesome environments like Harvard, Ashoka, IIT, Uber, Microsoft, Mckinsey, Swiggy & Truecaller to name a few. We’ve also been backed by venture capitalists, Accel and Matrix Partners, to add some steam to our engine! 

Our Approach 

Covid has reshaped every aspect of our lives and education has become front & center for most families. The world is learning to learn online & the industry is seeing tremendous tailwinds. With hundreds of millions of students taking classes online, one thing has become clear - the current edtech world solves the ‘access’ problem, but fails miserably when it comes to engaging & retaining children.

We believe that we can change the above. If kids are going to actually learn online, the experiences should be so intuitive as if they feel they are in person with their friends. We are building an online learning platform from scratch that is student-centric: allowing for interaction, questions, discussions & collaboration both inside & outside the classroom. Our goal is not just to build an awesome classroom experience, but rather an engaging & sustained online community where students spend quality time & actually get to learn from each other!

The Role

You will guide, inspire and manage students as a journey mentor. This function done well will lead into hiring, scaling and growing an awesome team of JMs. You will play a key role in helping define the direction, vision and roadmap for students within the Openhouse world. You will be deeply involved in understanding customer behaviour, evangelizing Oh. solutions for existing customers, upselling and cross selling. Your focus will be to grow and contribute to our business in a fast paced, collaborative and fun atmosphere through the student community.

Your work will require you to have skill sets that include empathy, mentoring and entrepreneurship. Being empathetic requires active listening, probing and clarity in communication. As a mentor you provide special insights to students leading them to acquire more knowledge, experience and monitor their success against internal guidelines through their journey. An integral part to this role is to upsell, cross sell and trickle into the student's community enriching your leadbase.

Supporting team members in planning, organising and execution of team goals. Enriching the student experience by identifying activities, processes and ideas that will negate unpleasant experiences, eliminate redundancy and provide delight at every step.

Preferred Mindset

  • Energy, Energy, Energy
  • Strong opinions, loosely held
  • Empathetic to a diverse group of users and peers 
  • Hold yourself and the team to a high bar
  • Bring your A+ game to everything

Desired Experience

Must have:

  • You have 2-3+ years of experience in Customer relationship/Account Management

  • Excellent communication skills

  • Quick thinking and problem resolution skills

  • Proven ability in converting opportunities into new client engagements and build strong interpersonal relationships

  • You thrive in a collaborative environment involving a diverse group of stakeholders including journey managers, community managers and creators.

  • You have a curiosity to remain updated with the newest youth technologies and marketing

Awesome to have:

  • Business development and mentoring skills

  • Worked with hospitality/community based teams. It's a bonus if you have managed them

  • You have a strong track record of growing leaders in your organization

  • You have developed norms and processes for smooth execution of a highly cross-functional organization

Our Culture 

The best classrooms have an awesome learning culture. We think of our organization as one large classroom, where each of us is a student trying to learn from & teach one another. We have all sorts of people here: humanists, tech junkies, educationists, designers & wanna be designers! Since we are a small organization, we function like a tight-knit family where we care for each other’s work but also for each other’s lives. We’ve often heard that the first 50 team members set the culture & pace of an organization, which is why we take time and carefully pick our team. 

If you grab a sneak peek into our tribe, you’d find us to be super real. We are all encouraged to call a spade a spade, even if this means disappointing a peer. Coming up with prospective solutions is good, but we care about how well the experience is crafted - aesthetics do matter. Think of Disneyland, Nike, Airbnb, Wework, Apple: the best folks know not only how to deliver a product/service, but also make it beautiful. Most importantly, we are all students! 
Right across the team. from engineering to product, community to classroom, we think of how we’d feel if we were students – and this reminds us to keep learning and growing!

Come work with us!

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